Customer Collections App

SAP enterprises need to have the ability to control business data from anywhere and everywhere. Financial managers and decision makers should have access to key and critical customer accounts on the move to make significant and crucial business decisions – With business avenues across the globe, companies are being constantly challenged to handle bulk amount of customer collections data and reports along multiple customer collection channels compounded with outstanding payments and payment disputes to evaluate the overall financial performance, it is no doubt a challenging and time consuming process

Possessing real-time and accurate payment collection information is extremely necessary for any business. It is a massive challenge to follow up with manual and paper advices for payment collections. Companies will have a tough time to discover and provide their customers a complete picture on outstanding payments and received payments resulting in inconsistency and inefficiency across various customer points losing too much of effort and time in the customer collections process

Companies are endeavoring to mobilize and supply information to field executives and collection agents to enhance the speed and visibility of tracking and performing customer collection activities. However, they still lack the right tools or technology for monitor or executing on offline mode – this creates process inefficiencies by lowering the ability to perform consistently across online and offline channels

Companies are using SAP ERP systems or accounting systems for accounts receivable management; although these systems to an extent help with some tools, a considerable amount of manual labor and staff time is invested in managing invoice collection process. Without automation of customer collection accounts and data, it is difficult for companies to do more with less – SAP enterprises continually face the challenge of preparing and submitting daily customer collection reports for updating spreadsheets, figuring payment errors, prioritizing payment collections and communicating with customers when they need, settling payment disputes and cash management activities