In a dynamically changing business environment like the airline industry, modern ERP solutions from SAP goes a notch up in its aviation software for flight operations, fleet management, route planning and aviation MRO establishing the shortest TAT possible for your carrier. Give your customers a personalized experience right from booking to the journey onward and beyond.
Business Planning and Consolidation
- Reduce planning cycle time and costs with agile planning, budgeting, and enterprise performance forecasting
- Predict outcome of business decisions through real-time feedback loops that detail business performance and variations through simulation capabilities
Fuel Management
- Enterprise-wide visibility to manage fuel at aircraft and flight level which forms a large percentage of operating costs with SAP aviation software for fuel management
- Streamline processes for fuel procurement and fuel-dependent goods by automating price calculations and invoicing
- Improve fuel-hedging strategies to identify and mitigate risks and enabling regulatory compliance
Network and Route Performance Management
- Airlines can gain insight into the profitability of routes, regions and the complete network
- Facilitates understanding of the levels that sustain and destroy profit through sophisticated analyses
- Understand the bottom-line contributions of customers, service and channel productivity with multifaceted views
Strategic Demand Management for Airlines
Aviation MRO
- Sensor-provided operational data prevents asset failure through predictive maintenance
- With an integrated functional and technology platform companies can achieve highest asset performance and utilization across the asset lifecycle
- Gain visibility across different fleets for line, base, component and complex asset management for aviation MRO execution
Operational Risk Management
- Put the best incident management strategies in place to proactively identify, and lower frequency rates of health and safety risks
- Monitor maintenance worker’s safety through clearly defined safety instructions and operational permits
Catering Production
- Keep catering waste to a minimum with SAP production management and control software
- Real-time load figures and requirements captured during customer-ticketing lets you gain early insight into last-minute changes
- Ensure consistent procurement strategies, contract and supplier compliance along with scheduling, preparation and stock management
Operations and Asset Management for Airlines
Catering Procurement
- Automate the entire procure-to-pay process to create, display, change and process purchase orders in response to purchase requisitions
- Manage all accounts payable data with integrated invoice processing. To adapt to local country rules, country specific payments can be leveraged
- Align ground-handling processes with flight scheduling for reduced risk and greater sourcing efficiency
Ground Handling
- By integrating ground handling and sourcing functions, SAP aviation software equips organizations to adjust resources to meet the needs of a constantly changing airport environment due to flight changes, weather conditions and security threats
- Collect and check invoices against business rules and handle exceptions with complex billing structures that are readily adaptable as sales contracts evolve
Contextual Marketing and Customer Service Excellence for Airlines
Real-time customer insights
- Capture and monitor structured and unstructured data from emails, other transactions and social media into a single view
- Track analytics into known and unknown customers and develop them into high-value customers and brand advocates
- Anticipate customer purchasing patterns and sentiments through predictive scores
Marketing with speed and agility
- Provide context-relevant recommendations based on previous buying patterns
- Engage in personalized multi-channel campaigns on social media channels, in the storefront, e-mail and SMS
- Develop long-term customer loyalty by converting points into rewards through loyalty programs
Omnichannel service excellence
- Unified contact center operations for better performance and resolve customer issues faster
- Field service engineers can have real-time access to information through mobile service execution
- Listen to various social media channels to gauge customer sentiments and consistently provide great experiences
Unique customer experiences
- Provide context-relevant recommendations based on previous buying patterns
- Engage in personalized multi-channel campaigns on social media channels, in the storefront, e-mail and SMS
- Develop long-term customer loyalty by converting points into rewards through loyalty programs
Digital Transformation of Commerce and Sales for Airlines
Master Data Management for Commerce
- Meet regional market needs by localizing product offerings, languages and payment methods
- Simplify product catalog and content management processes and ensure a consistent experience across multiple channels and touch points
- Utilize real-time user behavior and provide a personalized experience while browsing
Supplier Direct Booking
- Simplified business travel experience when employees can book travel online and through mobile apps
- Integrated sharing of reservation and profile data across systems allows business to own the travel experience, capture travel itineraries, and gain entire visibility into travel spend.
Sales Force Empowerment
- Close more deals with real-time sales analytics reporting and dashboards that provide a complete view of customers from lead to contact
- Gain customer performance intelligence to maintain and grow the right accounts
Sales Performance Management
- Enhance sales performance by providing relevant onboarding and training for sales hires by sharing best practices and coaching sales with enterprise social collaboration
- Provide accountability for results with sales planning and monitoring and align incentives with business goals