Supporting SAP customers 24*7
Mobot reduces reliance on multiple tickets, callbacks, and queues as it can serve customers at all times with reliable accuracy.
Redefining customer experience and availing SAP services to people at all times.
MOBOT
Chatbots are the automated conversation systems that have become increasingly common and essential. But rather than the menu-based chatbots that lack human-like intelligence, AI-powered chatbots are the ones that can actually make an impact on customers’ experience and company bottom lines.
In that same line, Mobolutions offers Mobot, an enterprise-grade cognitive chatbot, that comes powered with Artificial Intelligence, Machine Learning, and Natural Language Processing (NLP) technologies to understand and respond a wide variety of SAP customers’ questions.
Mobot analyzes the customer’s request, simulates human conversation to offer readily available information on SAP products and also identifies the customer’s intent to address the specific requirements. The bot is custom-built to run natively as Fiori application or as a web application. Also, Mobot can seamlessly be integrated with enterprise on-premise systems.
Why Mobot?
Better user experience
Mobot delivers timely and personalized experiences to SAP users. It replaces tiresome scripted conversation with a lively customer engagement.
Improved productivity
Mobot boosts productivity of the SAP consultants as it can answer questions, automate processes, and streamlines tasks, while allowing the agents to focus on more complex issues.
Incredibly scalable SAP customer service
Enterprises can scale Mobot’s customer support across business units and global geographies on-demand.
Key Features
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Sherwin Williams Global POS team had a pleasure working with Mobolutions
We worked with Mobolutions for upgrading SAP Afaria. We were grateful for the project team for their knowledge, skills, and professionalism. Thank you, Mobolutions, for working diligently to meet our overall deadline to complete the project.
Kaori Evans
Global POS Application Manager Sherwin Williams
Azure cloud services
