Salesforce CRM Software Implementation
Salesforce, widely regarded as the best CRM Solution in the world, is a cloud-based software solution helping organizations generate leads faster and closing them faster, connect with customers across different platforms and social media, predict customer behaviour based on past history, offer personalized experiences and boost customer satisfaction, monitor and manage business through a mobile device.
- Identifying the Salesforce CRM vision for the organisation
- Establishing a Salesforce implementation roadmap
- Developing project success metrics
- Best practices for processes, design, architecture strategy and adoption
- Undertake a readiness assessment for determining the process maturity
- Change management assistance and user training
- Roll-out and round the clock support
- Custom solution development based on Force.com platform
Salesforce Implementation services include:
Understanding existing business process, and devise the Salesforce needs of the organization
To leverage multi-channel relationships for lead generation and staying connected to every client with relevant information anywhere with Opportunity Management, Lead Management, Territory Management, Wave App for Sales, Inside Sales Console and Partner Management.
For customer service and case management through omni-channel presence and routing with LiveAgent, Live Message, Communities and Social Customer Service.
Choosing individual models or bundling together modules from sales and marketing with features like Contact Management, Sales Data and Intelligence, Lead Management, Reports and Dashboards
Custom development when required for developing custom features for standard Salesforce applications to realize its fullest potential for your organization needs.
Data migration services identifying data needs – analysis, cleansing, mapping, updating, standardization and validation and data migration.
Salesforce support service for ongoing support and continued improvement needed for a Salesforce implementation.
Business benefits for Salesforce Implementation:
NetSuite, Microsoft dynamics and other customer-focused platforms can be integrated with Salesforce to leverage up-to-date customer usage of their products and services.
It is possible to maintain present and past order subscriptions and also order the required products with precision. This is possible by integrating Salesforce with your SAP ERP.
Several traditional brick and mortar companies have launched an e-commerce site. By integrating Salesforce companies can witness a steady response for online sales revenue.
Integration between Salesforce, e-commerce solutions, third–party logistics and other business critical systems, has enabled customers to easily return a product or get service.
Order management systems with Salesforce, updates users with real-time alerts and prompts them to take immediate action if anything goes wrong with an order.
Our Success Stories
One of the largest and multi-billion-dollar conglomerate from the Middle East leveraged us for Fiori integration.Combined with our proactive approach, managing SAP environment with a dedicated team of BASIS and Fiori experts alongside our 24x7x365 monitoring package helped them go live in 4 quick weeks.
Our client is global supplier of filtration, separations and purification products and is a predominant leader in the US market. With our expert assistance and continuous monitoring, the company mobilized its Supply Chain in 3 weeks.