SAP Support Services

At Mobolutions, we offer functional support services and maintenance solutions in accordance with the recommendations of ITIL ITSM, eliminating functional errors at a critical level, the development of additional system functionalities, and system upgrades. From SAP enterprise support services to remote support, be it the modernization of core, process improvement program or enable digital innovation, our SAP support services deliver excellence at every step of our engagement.

We’ve partnered with industry best consultants and technical experts to offer expert support on consulting, designing, building, maintaining and administering your SAP software to deliver full business value by leveraging the value of their existing investments. SAP support services are best fit for companies that are looking to minimize their operational, maintenance and support costs and for those who want to meet performance benchmarks by leveraging the value of their existing IT investment. Our SAP support offerings include:

SAP HANA and Administration Support

  • SAP Hosting Services – dedicated hosting services and data co-location
  • Application provisioning, storage, and network administration
  • HANA database installation, upgradation, and management
  • Change request and security management for HANA
  • Workload analysis and optimization of application components
  • Permissions, authorizations, roles, and user management
  • Remote support monitoring and disaster recovery solutions
  • Building, optimizing, and extending of SAP applications and system landscapes

SAP BASIS and SolMan Support

  • SAP NetWeaver architecture (ABAP and JAVA stacks)
  • Designing SAP landscape and hardware configuration
  • User administration and profile maintenance
  • Configure, test, and run RFC
  • Transport management systems
  • Backup strategy setting, data backup, and management
  • Solution manager support for release upgrades
  • SAP Kernel upgrades and log reporting

SAP ABAP Development Support

  • ABAP development for cross-platform and hybrid environment
  • Enhancements, interfaces, conversions, reports, and forms
  • OData Integration, user exits, BAPI, BADI, enhancement spots
  • Performance tuning and bug fixes
  • Post production and go-live support
  • Mobile and device security support
  • Technical support for enhancements, project changes, and customizations
  • Preparation of user manuals, reports, and documentation
  • SAP Integration with other third-party applications – PI, ALE, IDoc

SAP Functional Support

  • Business process consulting for enterprise applications
  • Functional troubleshooting and diagnostic services
  • Address questions, tackle functional challenges and troubleshoot problems
  • Increase process knowledge to users for improving productivity and user satisfaction
  • After go-live support, performance tuning and functional stabilization
  • Support with configurations and optimization support for customizations

SAP UI/UX Design Services

  • Design support on simplification and personalized BI templates
  • Extensive knowledge of dashboard development tools
  • Effective guidance on end-user design visualization
  • Expert help to ideate, create, and iteratively improve UI
  • Conceptualizing a personalized visual design strategy for Fiori
  • Knowledge and experience in SAP design thinking and user-centric designs
  • Aligning, designing, and enhancing with SAP HANA Design Studio

Why choose us for your SAP Support Services?

Business Process Improvement

  • Highly experienced and certified SAP consultants and support team
  • Less downtime and hence less business interruption
  • Enhanced system and solution performance
  • Greater productivity and efficiency through shorter system response times

Reduction of Total Cost of Operations

  • Proactive support with ongoing quality measures (OQMs) and technical quality services (TQCs)
  • Automation / best practices for IT operations (e.g. monitoring & reporting)
  • Improved service level agreements and reduced risk
  • Improved change management
  • 24/7 X 365 global support coverage with onshore and offshore support
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SAP Support Services

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