How Brightspeed Revolutionized Telecom Billing with SAP BRIM: A Success Story of Digital Transformation
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INDUSTRY
BRIGHTSPEED
Company
The Challenge: Overcoming Legacy System Complexities and Scaling for Future Growth
Brightspeed faced a critical challenge in modernizing its billing and revenue management systems to support its rapid growth and evolving market demands. The legacy platforms inherited from Lumen were unable to keep pace with the complexity and scale required by Brightspeed’s diverse telecom services across Consumer, Enterprise, and Wholesale markets.
The key challenges Brightspeed needed to address included:
The business needed a platform that could:
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Fragmented Billing Systems:
The existing systems, deeply rooted in outdated technologies, could not handle the increasing complexity of billing processes across multiple market segments and states. Brightspeed needed a unified, agile solution that could seamlessly integrate and streamline billing operations.
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Inaccurate Data Migration:
Migrating over 2 million customer accounts from various legacy systems presented a significant risk of data inaccuracy. Ensuring that historical data was preserved and seamlessly integrated into the new platform was a high priority for the company.
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Inefficient Processes:
The legacy system lacked automation and real-time capabilities, resulting in delays in invoicing, revenue recognition, and billing accuracy. Brightspeed required a system that could support real-time processing and drive operational efficiencies.
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Scalability Issues:
The existing infrastructure could not accommodate Brightspeed’s rapid growth plans and increasing customer base. To stay competitive, the company needed a scalable, future-proof billing platform that could grow alongside its expanding operations.
In addition to these technical hurdles, Brightspeed’s internal team was newly formed, and access to legacy documentation was limited. A phased approach was necessary to mitigate risks, particularly for enterprise and wholesale clients spread across multiple states.
The Solution: SAP BRIM + Mobolutions' Approach to Future-Ready Telecom Billing
Goal: Deliver a unified, agile platform that not only addresses legacy limitations but also drives innovation and scalability for Brightspeed’s future growth.
To overcome the constraints of its legacy systems and build a robust, future-ready operational backbone, Brightspeed selected SAP S/4HANA for Billing and Revenue Innovation Management (SAP BRIM) as the cornerstone of its transformation. Supported by SAP S/4HANA ERP, SAP Business Technology Platform (BTP), and other integrated solutions, Brightspeed was able to replace fragmented, outdated systems with a unified, cloud-enabled environment capable of handling complex billing scenarios for usage-based, subscription, and bundled services.
In collaboration with Mobolutions, Brightspeed was able to meet tight Transition Services Agreement (TSA) deadlines while laying the foundation for long-term growth, compliance, and innovation.
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Next-Generation, Convergent Billing Platform
Mobolutions deployed SAP BRIM as the central billing system, integrating revenue management processes and streamlining the entire order-to-cash lifecycle. This allowed Brightspeed to manage millions of customer accounts—ranging from legacy DSL services to new fiber-optic offerings—under a unified, scalable platform. The result was improved operational efficiency and a seamless transition between old and new service models.
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SAP S/4HANA for Enterprise Operations
SAP S/4HANA was implemented to unify core financial operations, order processing, and data governance, enhancing visibility across Brightspeed’s financial operations. This integration improved receivables tracking, provided real-time financial insights, and empowered leadership with actionable data for better decision-making.
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High-Performance Data Migration Engine
Utilizing SAP BTP and SAP Data Intelligence, Mobolutions built a cutting-edge, native SAP-based data migration engine. This innovation eliminated the need for costly third-party ETL tools and achieved 99.9% accuracy while migrating ~2 million customer accounts. With zero downtime and a five-day turnaround, this migration was both cost-effective (saving $500K–$1M) and highly efficient, ensuring data integrity and seamless service continuity.
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Regulatory and Taxation Compliance Framework
With over 150 company codes, each governed by specific state regulations, SAP BRIM’s flexible architecture allowed for customization that ensured full compliance without interrupting billing operations. The system adapted rigid legacy pricing, taxation, and SKU structures to meet regulatory demands while enabling Brightspeed to maintain uninterrupted service delivery.
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Seamless Order Management and Product Flexibility
Brightspeed’s diverse service models—ranging from legacy to next-gen bundled offerings—were supported through an agile order management setup, ensuring faster product launches and customized promotions. This flexible approach allowed for dynamic bundling strategies tailored to residential, wholesale, and enterprise customers, meeting the diverse needs of Brightspeed’s market segments.
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Agile Delivery and Project Governance
Mobolutions transitioned the project from a traditional Waterfall methodology to Agile, utilizing Jira to manage over 1,000 user stories and deliver iterative releases. This shift ensured that Brightspeed could quickly adapt to evolving business requirements, maintain traceability, and optimize development cycles, reducing risk and ensuring a smooth, scalable implementation.
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Post-Go-Live Hypercare and Support
Following the successful Go-Live, Mobolutions provided 24/7 Hypercare support to ensure a smooth stabilization period. This included resolving post-launch issues, ensuring continuous service delivery, and transferring knowledge to Brightspeed’s internal teams, empowering them to manage the system independently moving forward.
Implementation Process: A Strategic and Phased Approach to Transformation
Mobolutions successfully led the transformation journey for Brightspeed, overcoming tight deadlines and complex challenges while orchestrating a seamless migration and platform implementation. The project was executed with precision, ensuring minimal disruption and laying the foundation for long-term success.
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Phased Execution for Risk Mitigation
To reduce the risk associated with a large-scale transformation, the migration was carried out in phases across multiple states. This phased rollout ensured that Brightspeed could manage complexity step by step, with no significant issues post-Go-Live. The final phase (Conversion 3) was completed smoothly across 8 U.S. states.
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Agile Transition for Enhanced Flexibility
Mobolutions transitioned the entire project to an Agile methodology using Jira, managing over 1,000 user stories and delivering iterative releases. This approach allowed for faster adaptability to changing requirements, improved collaboration, and greater flexibility in meeting the business needs of Brightspeed. The Agile process ensured optimal development cycles and better risk management throughout the project.
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Advanced Data Migration Strategy
A complex data migration strategy was deployed to ensure seamless and accurate transfer of over 2 million customer accounts. Leveraging SAP BTP and SAP Data Intelligence, the migration engine achieved 99.9% data accuracy and completed the migration within 5 days, with zero downtime. This advanced approach ensured that the integrity of customer data was maintained, setting the stage for accurate billing and operational continuity.
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Regulatory Compliance Alignment
Given the telecom industry's regulatory complexities, special attention was given to compliance alignment throughout the transformation process. The SAP BRIM platform was customized to meet state-specific regulations, ensuring that Brightspeed could continue to operate in full compliance with industry standards, without disruption to service or billing processes.
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End-to-End Automation & Performance Tuning
To optimize operational efficiency, Mobolutions implemented end-to-end automation for billing processes, ensuring real-time charging, invoicing, and revenue recognition. The system was also fine-tuned to ensure high performance, delivering a seamless experience for Brightspeed and its customers. This automation and performance optimization resulted in improved operational efficiencies, reducing manual intervention and accelerating billing cycles.
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Go-Live and Post-Go-Live Stabilization
After the successful Go-Live of the platform, Mobolutions provided 24/7 Hypercare support to stabilize the system and ensure a smooth transition. This post-launch support included proactive issue resolution and knowledge transfer, empowering Brightspeed’s internal teams to take full ownership of the new platform. Within a short period, the system began delivering measurable operational efficiencies, validating the success of the implementation
The Results: Transforming Billing Operations for Future Growth
Brightspeed’s SAP-powered transformation has established the foundation for operational excellence, customer satisfaction, and rapid service expansion. The successful implementation has enabled Brightspeed to modernize its billing processes, drive efficiency, and position itself for long-term growth.
Quantitative Results
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99.9% Data Migration Accuracy:
Achieved near-perfect data accuracy during the migration of over 2 million customer accounts, ensuring a smooth transition with minimal disruption.
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Seamless Data Migration:
Successfully migrated 0.7 billion records within 5 days, with zero downtime, ensuring business continuity during the migration process.
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Enhanced Invoice-to-Cash Cycle:
Achieved 100% success across 472 business validation test scenarios, accelerating the invoice-to-cash process and reducing revenue leakage.
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Faster Time-to-Market:
Significantly reduced the time-to-market for new services and bundles, enabling Brightspeed to quickly launch new offerings to meet customer demand.
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Unified Billing System:
Streamlined billing operations with consistent formats across residential, enterprise, and wholesale service lines, improving operational efficiency and customer experience.
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Real-Time Financial & Operational Visibility:
The system provided real-time tracking of receivables and operational performance, giving Brightspeed better control over its financials and improving decision-making.
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Seamless Transition for Fiber Services:
Ensured smooth service transitions for new fiber customers, with no impact on legacy customers, maintaining business continuity and customer satisfaction.
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Enhanced Customer Experience:
The new billing system enabled personalized billing and faster issue resolution, enhancing the customer experience and improving satisfaction levels.
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Flexible Payment Processing:
Streamlined payment processing, reducing operational complexity and ensuring that Brightspeed can scale its operations effectively.
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Scalable Compliance:
The platform was built to accommodate evolving tax and regulatory frameworks, ensuring that Brightspeed remains compliant as the business grows.
What Made It Work: Mobolutions‘ Expertise
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Deep SAP BRIM & Telecom Expertise:
Mobolutions leveraged its industry-specific expertise in SAP BRIM and telecom to design a tailored solution that met Brightspeed’s unique needs, ensuring long-term scalability and success.
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Filling the Knowledge Gaps:
With limited institutional knowledge and documentation from legacy systems, Mobolutions filled the gaps by applying hands-on experience and technical proficiency.
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Cost-Effective Data Migration:
Mobolutions eliminated the need for costly third-party ETL tools by repurposing native SAP BTP and SAP Data Intelligence, saving $500K–$1M+ in migration costs.
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Pressure & Quality Balance:
Despite tight deadlines, Mobolutions delivered a high-quality, scalable solution that adhered to regulatory compliance without compromising performance.
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Collaboration & Leadership:
Mobolutions' leadership, functional expertise, and collaborative delivery model helped Brightspeed meet TSA deadlines while ensuring future scalability, compliance, and operational excellence.
Why Mobolutions?
Expertise in Telecom Billing
With experience in complex billing transformations, Mobolutions is the ideal partner for telecom companies looking to future-proof their billing systems.
Proven SAP BRIM Experience
Mobolutions has demonstrated its deep expertise in deploying SAP BRIM solutions across various industries, ensuring that the billing system is robust, scalable, and ready for the future.
Customer-Centric Approach
Mobolutions ensures smooth, seamless implementations with a focus on customer success, ensuring minimal disruption during the transition.
“We couldn’t be more thrilled with the transformation Mobolutions has delivered. This system doesn’t just meet our current needs — it positions us for growth and innovation in the future of telecom billing. The journey was challenging, but Mobolutions’ expertise, commitment, and the SAP BRIM solution have set a new benchmark for us.” — Brightspeed Executive Team
Get in Touch with Mobolutions
Looking to transform your billing system with SAP BRIM? Let Mobolutions help you build a scalable, efficient, and future-ready billing platform that sets your business up for growth.
