How Aqua America Transformed Work Order Management with Mobolutions' PM 360
Increase in Work Order
Processing Speed
Processing Speed
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Error Reduction
of manual data
of manual data
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%
Increased the
productivity time
productivity time
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%
INDUSTRY
Water, Wastewater Utility
Company
Aqua America, now part of Essential Utilities, is a leading water and wastewater utility company with over 135 years of expertise. Serving nearly 3 million people across eight U.S. states, the company is committed to delivering safe, reliable, and affordable water services. Headquartered in Bryn Mawr, Pennsylvania, Aqua America has expanded through strategic acquisitions while maintaining high standards in quality, service, and environmental stewardship.
With a strong focus on sustainability and innovation, Aqua America continues to invest in infrastructure and technology to enhance operational efficiency. The company’s mission is to safeguard and provide clean water while ensuring customer satisfaction and environmental responsibility. As a trusted industry leader, Aqua America remains dedicated to community engagement and delivering excellence in water utility management.
The Business Challenges
Aqua America’s field service teams faced significant inefficiencies in work order management, including:
Manual Processes
Creating, managing, and completing work orders was time-consuming and prone to human errors.
Limited Visibility
Supervisors lacked real-time insights into work order status and technician activities.
Operational Delays
Inefficient tracking mechanisms led to delays in work order completion, impacting service quality.
High Volume of Requests
Processing half a million work orders monthly required an automated and scalable solution.
Aqua America needed a digital solution to centralize work order management and optimize plant maintenance operations.
Our Solution
Mobolutions partnered with Aqua America to implement PM 360, a pre-built Plant Maintenance solution customized to meet the company’s unique needs.
Dashboard for Work Order Insights
Provided supervisors with real-time tracking and reporting of work order status, offering weekly and monthly summaries.
Work Order Management
Enabled technicians to create, edit, and complete work orders using a seamless Fiori-based UI or ESRI map integration.
Time Entry Automation
Allowed field technicians to start, stop, or suspend time tracking, ensuring accurate work-hour calculations.
Location-Based Equipment & Functional Hierarchy
Integrated with ESRI’s cloud-based GIS platform, field teams can visualize assets, track equipment hierarchies, and optimize maintenance workflows with spatial intelligence.
Attachments & Documentation
Allowed technicians to upload documents, images, and reports directly into work orders for improved communication.
Print Work Order Capability
Provided instant hard copies of work orders for offline documentation and regulatory compliance.
Implementation Process
Mobolutions worked closely with Aqua America’s team through multiple requirements-gathering sessions to define project needs. The team followed a structured design-first approach using Adobe XD to create interactive UI designs before development.
Initial Discovery & Requirement Gathering
Understanding Aqua America’s pain points and maintenance workflow.
UI/UX Design Approval
Creating interactive design prototypes and refining them based on feedback.
Development & Customization
Implementing PM 360 features tailored to Aqua America’s operational needs.
Testing & Iteration
Conducting rigorous in-house and client-side testing before deployment.
Go-Live & Adoption
Ensuring a seamless transition and training field teams for optimal usage.
The Results
30% Increase in Work Order Processing Speed
Faster approvals and automated workflows reduced processing time.
Improved Field Team Productivity
Technicians spent less time on administrative tasks and more on actual fieldwork.
Enhanced Visibility & Decision-Making
Supervisors could monitor field activities in real time and allocate resources efficiently.
Error Reduction by 40%
Digital automation reduced manual data entry errors and inconsistencies.
Seamless System Integration
Aqua America’s SAP-based work order system was enhanced with advanced PM 360 capabilities.
By leveraging Mobolutions’ PM 360, Aqua America successfully digitized its field operations, ensuring streamlined work order management, improved service reliability, and enhanced technician productivity. Adopting a scalable, user-friendly, and automated solution has positioned Aqua America at the forefront of digital transformation in the water utility industry.
