Powering Efficiency in Utilities. Unlock Efficient Operations.
- 25M+ reads/day ingested
- 99.7% bill-accuracy target
- DSO ↓ 20–30%
- IFRS/GAAP-ready revenue
Where Reliability and Revenue Leak
Aging CIS & Technical Debt
Legacy billing and rate engines are brittle. Every tariff tweak becomes a project—slowing bill runs and inflating cost-to-serve.
AMI Data Gaps & Exceptions
High-volume reads, estimates, and TOU/net-metering exceptions overwhelm operations—driving disputes and write-offs.
Revenue Leakage & DSO
Bad reads, proration errors, and weak dunning leak 1–3% of revenue. Cash conversion lags; DSO stretches quarter after quarter.
Asset Reliability & Truck Rolls
Reactive maintenance, limited condition data, and paper-heavy workflows push truck rolls up and first-time-fix down.
Regulatory Burden & Audit Readiness
Rate cases, SAIDI/SAIFI, and ESG packs pull data from silos. Lineage is unclear; audits take weeks, not days.
Customer Friction & Collections
Move-in/out is clunky, self-service is thin, and payments aren’t modern - driving call volume up and recoveries down.
From Tariffs to Cash: SAP BRIM for Utilities
BRIM addresses front-end monetization for electric, gas, and water: launch new tariffs/programs faster, rate TOU/net-metering accurately, issue a single auditable bill, and recognize revenue compliantly.
Tariff & Program Management
Centralize production data, workflows, and scheduling with real-time tracking and analytics.
Billing & Invoicing (Converged)
Reduce errors and leakage with automation; scale to billions of charge lines; one invoice for commodity + non-commodity (EV services, warranties), with taxes and disputes handled cleanly.
Meter Data Mediation & Rating
Ingest and validate high-volume AMI reads; handle estimates, net-metering, and prosumers; aggregate by interval before precise rating.
Revenue Recognition
Coordinate tightly with Finance for event- and time-based accruals/deferrals, IFRS/GAAP compliance, intercompany flows, and clear audit trails.
FINANCE TRANSFORMATION
S/4HANA for CFO: Control, Compliance, Cash (Utilities)
Finance closes the loop: once BRIM monetizes usage, S/4 turns it into cash with audit-ready control.
FI-CA & BRIM/CI Integration
Tie mass receivables, deposits, payment plans, dunning, credit, and collections directly to BRIM/CI. Improve DSO and reduce write-offs.
Profitability & Rate Case Analytics
Real-time margin transparency by tariff, segment, feeder/zone, and program; support rate cases with traceable cost/revenue drivers.
IFRS/GAAP Revenue Recognition
Automated event/time-based recognition for tariffs, riders, and programs (EV, conservation) with full audit trails in the Universal Journal.
Tax, Treasury & Working Capital
Accelerate invoice-to-cash, automate lockbox and e-payments, manage guarantees/deposits, and enforce spend controls across the enterprise.
Accelerators that Change the Timeline
Purpose-built utilities accelerators, delivery proven at scale, and a playbook for complex CIS/AMI landscapes - so value lands fast.
Usage Enrichment & Validation
Usage ingestion at scale. Enrichment, de-duplication, TOU/net-metering rules, and exception dashboards before rating.
Commodity + Programs on One Bill
Single invoice for commodity + programs (EV, warranties, home services). Templates for riders, discounts, taxes, and disputes.
Risk-Tiered Dunning & Plans
Risk-tiered dunning, payment plans, and write-off guardrails tied to FI-CA—cut DSO and improve recovery.
Data Migration Accelerator
CIS→S/4/BRIM mapping, automated delta loads, reconciliation dashboards, and audit-ready trail.
Customer Self-Service Hub
Onboarding, move-in/out, usage views, bills, payments, and disputes—lower cost-to-serve, higher NPS.
Rate Case & Regulatory Pack
Traceable cost/revenue drivers, SAIDI/SAIFI and ESG workpapers, and one-click evidence for audits.
What Utilities Expert Expect - Covered
Revenue & Rating (Meter-to-Cash)
- Tariffs/TOU, riders, net-metering, estimates, proration
- Billing & invoicing: preparation, aggregation, adjustments, deposits, collections
- Revenue recognition (event/time-based), allocations, IFRS/GAAP compliance
Customer & Community
- Move-in/out, service requests, payment plans, hardship/low-income programs
- Self-service portal: usage views, bills, payments, disputes, notifications
- Partner programs: EV/home services, warranties, energy efficiency incentives
Risk, Compliance & Regulatory
- Credit & dunning (scoring, installments, promise-to-pay) tied to FI-CA
- Taxes/fees & surcharges; e-billing/e-invoicing; audit trails & retention
- Rate case support, SAIDI/SAIFI reporting, market messaging, PII/PCI/SOX controls
Operations & Assurance
- AMI ingestion & validation → rating → billing → FI-CA with leakage controls
- Payments: PSPs, ACH, wallets, tokenization, chargeback management
- Field ops KPIs tied to finance for true margin visibility (FTFR, truck rolls, cost-to-serve)
The Future of Utilities Revenue & Reliability
- AI-Tuned Tariffs & Programs - real-time TOU optimization, DER/prosumer settlement, and micro-segmented offers that lift recovery and satisfaction.
- Predictive Collections & AMI Anomalies - detect bad reads, theft, and payment risk before they hit DSO; automate next-best action.
- Autonomous Compliance - audit-ready billing, rate-change governance, and regulator packs (SAIDI/SAIFI, ESG) generated with full lineage.
- Ecosystem Monetization - bundle energy with EV/home services and conservation incentives; one converged, auditable bill.
Mobolutions Insights
A TRUSTED SAP PARTNER TO STREAMLINE YOUR BUSINESS PROCESSES
Frequently Asked Questions
How can SAP Q2C and BRIM improve utility billing operations?
SAP Q2C and BRIM automate the entire billing lifecycle, from pricing and usage tracking to payment collection, ensuring accurate invoicing, reducing errors, and accelerating cash flow.
How does SAP handle dynamic pricing for utilities?
SAP’s BRIM solution supports dynamic pricing, including time-of-day charges, usage-based rates, and discounts, enabling utilities to adjust prices in real-time and optimize revenue generation based on demand.
Can SAP help utilities manage multi-region and multi-currency operations?
Yes. SAP solutions are designed for global scalability, supporting multi-currency, cross-border operations, and ensuring compliance with regional regulations, making it easier for utilities to expand internationally.
