SAP Receivables Management: Turn Credit Risk into Reliable Cash Flow
What Makes SAP Receivables Management (FI-AR) Unique
- One Source of Truth Credit, collections, and disputes all operate on the same AR and customer master data, no fragile integrations, no conflicting balances.
- Process-Aware Credit Controls Credit checks are embedded in sales and delivery processes, not bolted on at the end, so risk is managed before revenue is at risk.
- Triangulated Receivables Control Credit Management, Collections Management, and Dispute Management reinforce each other: resolving a dispute updates AR and worklists; clearing an item updates exposure and risk; credit blocks drive proactive collector action.
- Shared-Service Friendly Designed to support shared-service AR models with centralized teams serving multiple company codes and regions.
- S/4HANA-Ready Leverages Fiori apps, embedded analytics, and modern UX for collectors, analysts, and controllers.
Core Capabilities
Accounts Receivable Foundation (FI-AR)
- Evaluate Prioritized worklists for collectors based on risk, overdue balance, segment, and behavior.
- “Process Receivables” views to drill into a customer’s open items, contact history, and promises-to-pay from one screen.
- Promise-to-pay recording and monitoring, with automatic follow-up when promises are broken.
- Call documentation, correspondence templates, and integration with dunning and dispute management.
Credit Management
- Central credit policies with configurable scoring models, risk classes, and credit limits.
- Real-time credit checks during sales order, delivery, and billing, blocking or releasing orders based on exposure and risk.
- Integration with external credit agencies and internal scoring to evaluate customers continuously.
- Automated review workflows for limit changes, exceptions, and high-risk customers.
Collection Management
- Central credit policies with configurable scoring models, risk classes, and credit limits.
- Real-time credit checks during sales order, delivery, and billing, blocking or releasing orders based on exposure and risk.
- Integration with external credit agencies and internal scoring to evaluate customers continuously.
- Automated review workflows for limit changes, exceptions, and high-risk customers.
Dispute Management
- Creation of dispute cases directly from open AR items when customers short-pay or challenge invoices.
- Workflow-driven routing, escalation, and collaboration across finance, sales, and customer service.
- Root cause classification (pricing, delivery, contract issues, tax, etc.) with analytics for continuous process improvement.
- Integrated posting of write-offs, adjustments, and credit memos once disputes are resolved.
Embedded Analytics & Dashboards
- mbedded AR and Receivables Management analytics for exposure, DSO, CEI, and bad-debt trends.
- Operational dashboards for collectors, credit analysts, and finance leadership.
Why SAP Receivables Management Matters to Your Business
Accelerate Cash & Reduce Bad Debt
Manage Risk Without Killing Growth
Replace blanket credit limits with dynamic, data-driven credit decisions.
Standardize, Then Scale
Improve Customer Experience
Move from “chasing” customers to proactive, relationship-based collections anchored in promises-to-pay and clear expectations.
Give CFOs & Controllers Real Control
Receivables Management Value Benchmarks
10–25%
20-40%
reduction in bad debt write-offs by tightening risk controls and catching issues earlier.
30–50%
25–50%
Significant reduction in “touches” per invoice through automation, promises-to-pay, and better upstream data quality.
Why Mobolutions
SAP Receivables Management offers powerful building blocks, but value comes from how they’re assembled and governed. That’s where Mobolutions differentiates:
Specialized Receivables & Q2C Focus
Deep experience in SAP FI-AR, Credit Management, Collections Management, and Dispute Management, combined with BRIM and Q2C expertise in industries like telco, tolling, and high-tech.
Pre-Built Credit & Collections Playbooks
Strategy templates, scoring models, worklist designs, and dispute workflows that accelerate projects and make it easier for business teams to adopt best practices from day one.
Integrated O2C View
We don’t treat receivables as a back-office afterthought. We align credit, collections, and disputes with upstream CPQ, billing, and revenue recognition, so fewer problems are created in the first place.
Outcome-Driven Delivery
Success is measured not only on go-live but on DSO, bad-debt, CEI, and dispute-cycle-time improvements, tracked against baselines and made visible to finance leadership.
Industries We Serve
Telecommunications & Broadband
High-volume B2B/B2C credit risk, convergent bills, and recurring disputes.
Tolling & Transport
Fee, fine, and violation receivables with payment plans and contested charges.
Utilities & Energy
Deposits, disconnection rules, and ageing balances across mass-market customers.
High-Tech & SaaS
Contract-based B2B receivables, co-termed subscriptions, and usage disputes.
Manufacturing & Distribution
Large B2B portfolios with credit limits, deductions, and short payments.
Insurance & Financial Services
Premium receivables, arrears management, and complex adjustments.
Public Sector & Government
Taxes, fees, and penalties with structured collections and dispute workflows.
Who Can Benefit?
- DSO (Days Sales Outstanding) and trend by segment/region
- CEI (Collection Effectiveness Index)
- Bad-Debt Write-Off Rate and provisions
- Credit Limit Utilization & Exposure at Risk
- Overdue % of AR by aging bucket and risk class
- Promise-to-Pay Adherence kept vs broken promises
- Dispute Volume & Cycle Time by reason and business unit
- Collector Productivity calls, contacts, and collected cash vs target
