Beyond Billing: Customer Adoption & Self-Service Hub (CASH)
Why it matters
Customers expect real‑time visibility and control. CASH shifts routine interactions to digital self‑service, accelerates payments, increases trust, and reduces churn. This is how enterprises modernize the Quote‑to‑Cash experience.
- Reduce support costs by up to 50%
- Accelerate collection cycles by ~25%
- Cut invoice disputes by up to 40%
Solution Features
Invoice clarity &
control
View, download, and dispute invoices online.
Frictionless payments
Manage wallets to keep accounts current.
Full account
transparency
Real‑time balances, billed & unbilled usage, subscriptions.
Secure
access
Role‑based, MFA‑enabled login for strong protection.
Subscription
flexibility
Pause, resume, upgrade, or cancel anytime.
Stay
informed
Alerts for billing cycles, renewals, and usage thresholds.
Actionable
insights
Analytics across billed & unbilled items.
Personalized
dashboards
Analytics across billed & unbilled items.
Value delivered → Benefits recognized
50%
25%
40%
10–15%
30%
Enterprise‑grade
Platform
advantages
- SAP‑native Q2C architecture. Embedded, not bolt‑on.
- Works with S/4HANA Billing, Revenue Accounting, and related Q2C modules.
- Designed by Q2C experts across Telecom, Insurance, Manufacturing, Hi‑Tech.
- Cross‑industry ready for subscription, usage, and recurring models.
- Secure, extensible, high‑performance for large enterprises.
The value in a subscription economy
CASH integrates with SAP Q2C components such as S/4HANA Billing and Revenue Innovation Management to provide real‑time visibility into billed and unbilled items, balances, and entitlements—while enabling customers to order, cancel, or modify subscriptions instantly.
Current capabilities
Roadmap
Coming soon
- Master Agreement & Allowance display
- Entitlement Management (SAP EMS) integration
- AI‑driven recommendations & guided flows
- Personalized dashboards per customer segment
Proof in action
- Trusted by SAP Q2C innovators — results include:
- 50% fewer billing support calls
- 25% faster payment collection
- 40% fewer invoice disputes
- 10–15% higher retention
- 30% fewer manual adjustments
- Example: Sedgwick saw 40% automation improvement, 80% auto‑invoice delivery, and 350% revenue growth using Mobolutions Q2C solutions.
