By Mike Mackey, Field CTO, Mobolutions
The first Go-live is not the finish line. It is where the real quote-to-cash (Q2C) value begins. The programs that win after deployment do three things well: set simple advisory guardrails, run a reliable operations engine, and keep the vision continuously evolve. Many also apply practical AI to catch leakage, deviation, and risk early. This post explains how to turn post-go-live into measurable ROI, quarter after quarter.
The BRIM Journey: Go-Live is the Starting Line
We all celebrate go-live. The real transformation happens in the sprints that follow when product catalogs evolve, usage volumes rise, and finance must close on time. Optimization, automation, and stakeholder alignment convert a platform investment into business outcomes: fewer credits, faster close, better forecast accuracy, and higher renewal confidence.
At Mobolutions, our role is to make sure value realization starts after deployment. We do not just finish a project. We operationalize it so each quarter lands cleaner than the last.
Pitfalls That Derail Value (MVP vs. MVV)
Teams often confuse a Minimum Viable Product (MVP) with a Minimum Viable Value (MVV). An MVP that lacks business value erodes executive trust and invites early disillusionment.
Common patterns:
- Design misalignment creates hidden debt. Generic assumptions and/or incorrect skillsets, such as applying FI-AR skills to FI-CA decisions, lead to suboptimal configurations and technical debt.
- Stakeholder churn breaks continuity. Without a shared roadmap and visible wins, sponsor transitions become project resets.
- “Ship it” bias harms credibility. An ultra-slim scope, “MVP” may go-live on time, but does it move the needle? Shipping something that does not move KPIs will cost the business, and the project credibility, more than taking two extra weeks to land an MVV that does.
The fix is a clarity of value and a sustainable way to run.
From Reactive to Proactive: Advisory and HealthCheck
When a program feels stuck, we reset it with two moves.
Strategic Advisory
Lightweight, living guardrails that maintain speed and safety:
- Offer and pricing governance to validate rating logic, revenue policy, and downstream reporting before changing ship.
- A concise Definition of Done for BRIM releases, including testable scenarios, regression coverage, and rollback steps.
- Data-health SLOs for mediation, with automated alerts for duplicates, late arrivals, and orphaned events.
BRIM HealthCheck Workshop
A targeted diagnostic that surfaces architectural gaps, stakeholder misalignment, and missed value opportunities. Our solution experts come with proven best practices, testing, and more to diagnose what’s working, what isn’t, and prioritize what to improve. We meet with your business, IT, and executive stakeholders and review your processes. We leave with a course-correction plan that re-anchors the roadmap to measurable ROI and future growth.
Solution Accelerators and AI: Smarter Tools for Smarter Execution
Accelerators reduce time and cost.
Pre-delivered templates, migration kits, and APIs fast-track BRIM deployments and upgrades while reducing risk. Even those implementations that did not begin with the best practice foundation can adapt and evolve with these in place.
AI finds what humans miss.
BRIM-specific AI flags billing leakage, inefficiencies, and best-practice deviations in real time, before they hit invoices or close.
Fit-to-standard, done proactively.
Predictive insights keep designs aligned to policy and future flexibility while you change. You do not have to wait for an audit to find issues.
The Continuous Value Curve: Stabilize, Optimize, Predict
Think of value realization as a curve you climb with intention.
1) Stabilize
Hardening the core immediately after go-live. Usage ingestion, rating, invoicing, and revenue postings run reliably with minimal manual effort. Close no longer relies on heroics.
2) Optimize
Automate reconciliation, improve billing accuracy, streamline dispute handling, and raise user adoption. Stakeholder trust grows as metrics move in the right direction.
3) Predict
Apply AI to spot leakage, deviation, and risk early. Guide decisions on catalog evolution, discount policies, and renewals. Quarter-end becomes more predictable and cleaner.
A 90-Day Play We Can Start Now
Days 0–30: Baseline and guardrails
- Map the Q2C chain of truth: lead → order → usage → rating → invoice → revenue → cash.
- Set data-health SLOs for mediation and agree on a Quarterly Value Scorecard: credit-memo rate, time-to-invoice, close duration, dispute time to resolution, and renewal forecast error.
- Establish offer governance and a Definition of Done for BRIM releases.
Days 31–60: Stabilize and automate
- Implement a quarantine-first flow so suspect usage never reaches billing.
- Build a curated regression pack for rating and revenue rules and replay it on every change.
- Introduce release of trains and blue/green rating rules to reduce regression risk.
Days 61–90: Make value visible
- Publish scorecard deltas and tie them to releases.
- Add AI-assisted anomaly detection and close copilots where patterns are strong, and the cost of error is high.
- Plan the next two quarters based on measured gains.
What “Good” Looks Like
- Releases near quarter-end are calm because regression packs and blue/green do their job.
- Closes are short and predictable with auditable runbooks.
- Scorecards are transparent and show fewer credits, faster invoicing, and higher forecast confidence.
- The roadmap outlives sponsor changes because it is tied to outcomes.
Let’s Talk BRIM Success
Your journey should not end at go-live. Neither should the conversation.
- Book a BRIM HealthCheck. Assess your current state, risks, and value trajectory.
- Explore AI and portal capabilities. See how BRIM-specific AI and customer or partner portals improve automation, insight, and engagement.
- Partner with Mobolutions. Align strategy, accelerators, advisory, and delivery for your next phase.
