A few years ago, a telecom operator faced a problem that seemed small at first glance; “billing delays”. Each invoice required multiple approvals, but those approvals happened through endless email chains. Weeks passed before customers saw their bills, and by then, trust had already begun to erode.
This story isn’t unique. Across industries, hidden inefficiencies lurk behind well-intentioned systems. Teams work hard, yet results often fall short because the real issues stay invisible. Spreadsheets, manual workarounds, and siloed tools make it nearly impossible to see the whole picture. And without visibility, improvement becomes a guessing game.
This article is inspired by the recent webinar “ Why Process Discovery Matters & How it adds Value to Your Business Transformation” by @Surendra Mutukundu, Senior Product Manager at Mobolutions.
The High Cost of Not Knowing
What’s the actual cost of inefficiency? It’s not just a matter of time: it’s lost revenue, rising operational costs, compliance risks, and even lost customers.
Consider a networking company that unknowingly created duplicate approval steps for each shipment. What looked like a simple process on paper turned into a profit drain worth millions when orders were delayed or canceled. Every “invisible” inefficiency chips away at customer satisfaction, and the longer it goes unseen, the higher the cost.
That’s why more organizations are turning their attention to process discovery, not as a technical exercise, but as a business necessity.
SAP Signavio: Making the Invisible Visible
At its core, SAP Signavio is a Business Process Transformation Suite that helps companies truly understand how their processes run, not how they think they run.
Through process mining, it collects data from ERP, CRM, and billing systems to show the real flow of activities. Then, with process modeling, it visualizes where things go right, where they slow down, and where they break. The collaboration hub connects all stakeholders so teams can align faster, while journey modeling ties those operational processes back to the customer experience.
In simpler terms, SAP Signavio gives businesses a mirror. It shows you what’s working and what isn’t, all backed by data.
From Data to Action: How Process Discovery Works
Here’s how it typically unfolds:
- Data Extraction: Signavio gathers process logs from your existing systems – ERP, CRM, billing platforms, and more.
- Process Mapping: It automatically visualizes your “as-is” processes.
- Comparison & Analysis: The tool compares your current operations to “to-be” models or best practices.
- Insight Generation: It highlights where bottlenecks, rework, or delays occur.
Why Process Discovery Is the Starting Point for Transformation
Many organizations jump straight into transformation projects – like moving to SAP S/4HANA or SAP BRIM, without first cleaning up their processes. That’s like renovating a house without checking the foundation.
Process discovery ensures you migrate efficiently, without carrying inefficiencies into your new systems.
That’s the beauty of discovery; it helps you act with clarity and confidence.
Real Business Benefits, Real Results
Companies that invest in process discovery consistently report:
- Fewer bottlenecks and faster order cycles,
- Stronger compliance and audit readiness,
- Smarter automation through RPA and AI, and
- Better customer experience driven by real-time visibility.
See It in Action
At Mobolutions, we’ve seen firsthand how SAP Signavio empowers organizations to transform their operations. It’s not about adding another tool; it’s about uncovering the truth behind your operations and creating a foundation for growth.
And if you’d like to see how SAP Signavio helps to deliver end-to-end business transformation, don’t miss our webinars on YouTube. We’ll walk through real use cases, live demos, and success stories from clients who’ve turned insight into impact.
Because, as the saying goes, you can’t improve what you can’t see.
