Setting the Tone for 2026: Beyond Go-Live, Toward Control and Confidence
For many finance and IT leaders, Quote-to-Cash (Q2C) or SAP BRIM programs start with a go-live and end with a status update. In reality, that first go-live is only the first proof point. The real value shows up when adoption scales across regions, products, and change events like M&A without rebuilding the billing engine each time.
In 2025, Mobolutions operationalized a simple idea: “Beyond Go-Live” is the lens from which you successfully transform Q2C.
Q2C Transformation is a journey; measured by adoption, expansion readiness, and financial control. Across strategic programs, we helped teams:
- Scale SAP BRIM from an initial pilot to an expansion-ready monetization platform across multiple regions and product lines
- Deliver phased go-lives with quick wins aligned to business milestones like market expansion, fiber growth, and acquisitions
- Accelerate time-to-value with proven accelerators and the CASH (Customer Adoption & Self-Service Hub) portal, enabling faster onboarding and stronger self-service experiences
- Stay aligned to where enterprise finance is headed, with adoption and measurable outcomes not just go-live dates as the benchmark for success
The story of 2025 is simple: Q2C and SAP BRIM drive measurable outcomes when you design for adoption and expansion from day one.
Brightspeed: Scaling BRIM from Pilot to an Expansion-Ready Monetization Platform
Brightspeed entered 2025 with a successful two-state pilot enough to validate the core BRIM architecture and prove operational readiness. From there, the focus shifted from “Does this work?” to “How do we scale it without adding risk?”
Key milestones in 2025
- February 2025 – Conversion 2: Expanded to 10 additional states, bringing a significant portion of the customer base onto the SAP BRIM platform.
- August 2025 – Conversion 3: Rolled out to 8 more states, completing the geographic deployment and standardizing billing and revenue processes across regions.
- October 2025 – Carrier Access & Misc. Billing Go-Live: Consolidated niche billing into the same architecture reducing fragmentation, manual effort, and leakage risk.
- December 2025 – Fiber Billing Go-Live: Activated fiber billing on SAP BRIM, aligning new-growth products with the same monetization engine and financial controls.
This wasn’t an IT rollout sequence. It was a risk-managed monetization roadmap: Each phase…
- Retired legacy complexity
- Moved more revenue onto a single BRIM foundation
- Created the singular, future-proof monetization platform for future M&A, new product launches, and continued growth
Beyond a System Upgrade: Measurable Outcomes for Finance and Operations
What we delivered in 2025 was more than a billing upgrade. It was a monetization transformation built on SAP BRIM and integrated with CRM, order management, and finance – designed to scale volume, improve control, and reduce operational friction.
From a CFO lens, this translates into
- Fewer surprises at month- and year-end
- Lower risk in high-volume billing operations
- Faster time-to-revenue when launching new offers or expanding into new markets
- A clearer case for continued modernization tied to measurable outcomes
Sedgwick: scaling volume with stronger controls and repeatable operations
At Sedgwick, the focus went beyond modernization. We built a high-availability, high-volume convergent monetization engine on SAP S/4HANA with BRIM designed for accuracy, auditability, and repeatable execution.
Selected outcomes
- Scaled usage processing from ~30K/day (2022) to 160K+/day (2025) to support growth without operational instability
- Industrialized daily rating, billing, invoicing, and payment processing with consistent automation and post-processing controls
- Strengthened collections and financial control through enablement, dunning strategy, and reporting visibility
- Built a stable foundation to onboard new billing models and acquired entities without rebuilding the core platform using standardized charge plans, allowance/capping logic, and clean interfaces into upstream/downstream systems (e.g., JURIS, Zurich)
From a CFO perspective: fewer billing surprises, tighter controls, and a scalable platform that can absorb higher volume, new products, and acquisitions without rework.
Accelerators and Self-Service: Shortening the Path from Strategy to Value
While SAP BRIM programs scaled in 2025, Mobolutions also expanded a set of accelerators and product capabilities designed to reduce time, cost, and risk; especially in the phases where Q2C programs typically slow down: onboarding, adoption, and repeatable execution.
Key launches in 2025 included:
CASH (Customer Adoption & Self-Service Hub): Q2C Customer Portal
A front-end experience layer that helps end customers manage subscriptions, view/pay/dispute invoices, and complete self-serve changes. It’s designed to reduce call-center load and invoice disputes while improving collection efficiency and customer experience.
BRIMignite: Solution Accelerator
A proven, configurable accelerator that jumpstarts Q2C + SAP BRIM programs with pre-built architecture patterns, process blueprints, and implementation assets. By standardizing the foundation, teams move faster from roadmap to working billing and invoicing flows with less rework and lower program risk.
BRIMignite: Industry Accelerators (Telco, Tolling)
Industry-ready accelerators that standardize core processes (e.g., offer management, rating, billing, dunning) so projects focus on business differentiation, not reinventing the basics. They’re built to support complex, usage-driven models with clearer controls and compliance readiness.
Data Migration Accelerator
A repeatable framework for large-scale BRIM and Q2C data migration, designed to reduce risk and effort while maintaining auditability, traceability, and financial integrity across high-volume accounts, contracts, and balances.
Together, these capabilities support a single goal: faster time-to-value with stronger governance, so adoption becomes repeatable, not fragile.
Staying Aligned to Where Finance and Q2C Are Headed
In 2025, Mobolutions also strengthened its presence in the broader finance and Q2C ecosystem, with active participation in forums such as:
- SAP Q2C Forum
- SAP Connect
These environments consistently reinforced a market reality: leaders are no longer satisfied with “go-live achieved.” The conversations are shifting toward:
- Proof of adoption (what’s live and actually being used)
- Repeatable operations and controls (accuracy, auditability, predictable execution)
- Measurable business outcomes (reduced leakage risk, faster time-to-revenue, better cash-flow visibility)
That theme matches what we saw across our 2025 programs with Brightspeed, Sedgwick, PTC, Cisco, and other strategic customers: the differentiator isn’t implementation; it’s how quickly teams can operationalize Q2C, scale it safely, and keep expanding without rework.
What This Means for 2026 Planning
If you’re a CFO, CIO, or finance leader shaping 2026 priorities, the lessons from 2025 are clear:
1) Design Q2C as a platform, not a project
Start with a pilot but design the path beyond it upfront: new regions, new products, acquisitions, and new lines of business. The goal is simple scale without re-architecture.
2) Make adoption a measurable KPI
Track more than go-live dates. Measure:
- How much revenue is running on the new platform,
- How many contracts and accounts are successfully migrated and operating cleanly, and
- How self-service is being used to reduce operational load and improve experience.
Treat “Beyond Go-Live” as governance, not a tagline.
3) Use accelerators to reduce risk and compress timelines
Leverage proven accelerators, self-service capabilities, and repeatable migration frameworks to shrink effort and uncertainty so internal teams can stay focused on pricing strategy, product design, and revenue analytics, not plumbing.
Time to Turn your 2025 Learnings into a 2026 Monetization Roadmap
If 2025 was about proving that Q2C and SAP BRIM can scale, 2026 should be about turning that scale into consistent, measurable financial outcomes.
Mobolutions is working with teams and enterprise finance leaders to:
- Review current Q2C and BRIM landscapes
- Identify adoption gaps, leakage risks, and expansion opportunities
- Build a 12-to-18-month monetization roadmap tied directly to revenue, cash flow, and SAP solution consumption
Get ready to explore a 2026 Monetization & BRIM Adoption Review for your organization
Request a BRIM Adoption Review→
